Let say you are within WiFiPlus coverage area, but still you cannot get access WiFiPlus. There might be a few reasons why you may have a problem accessing WiFiPlus.
i. Maybe You Are Not within WiFiPlus Zone area or receive poor coverage.

• Solution :  Check carefully if you are in within Wifiplus zone area. You can refer to WiFiPlus Celcom Zone.

On your device, please scan WiFi network manually to find CelcomWiFi+ .

nowifi2ii. Maybe Your WiFi  network connection setting on your smartphone is disabled.

 • Solution : Please enable WiFi connection on your device settings.

iii. You are  connected to other WiFi Network

 • Solution : Please check you are correctly connected to CelcomWiFi+ in your wireless network setting. If it is incorrect, please select CelcomWiFi+ to connect.

iv. You are Within WiFiPlus Zone area, but CelcomWiFi+ is not visible.

• Solution : Try to restart you phone. If problem still continue, the problem may be caused by hardware failure. Please call to Celcom Customer Service 1300111000 for further assistance.

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